Refund & Cancellation Policy

Subscriptions & renewals

Paid plans are monthly subscriptionsthat renew automatically via the secure auto-debit mandate you approve when you subscribe. Each renewal is charged at the start of the billing cycle and includes applicable GST. Your plan's included minutes reset each cycle; usage above them is billed as overage.

7-day money-back guarantee

New subscribers are covered by a 7-day money-back guarantee. If Margi AI isn't right for you, email us within 7 days of your first payment and we will cancel your subscription and refund that first charge in full. The guarantee applies once, to the first paid month on your first plan.

How to cancel

You can cancel at any time, in either of these ways:

• From Dashboard → Billing, or
• by emailing billing@margiai.com from your registered address.

Cancellation stops all future renewals. Your plan stays active until the end of the period you have already paid for, and it is not renewed after that. We do not charge a cancellation fee.

Refunds

Because the Service is delivered continuously and consumed in real time:

• Outside the 7-day money-back guarantee above, subscription fees for a cycle already started are non-refundable, since the Service and its included minutes are made available to you for that cycle.
• Overage charges reflect minutes already used and are non-refundable.
• If you were charged in error (for example, a duplicate charge or a charge after a valid cancellation), we will refund it in full.
• If the Service suffered a prolonged failure on our side that we could not remedy, we may, at our discretion, issue a credit or a partial refund for the affected period.

Nothing in this policy limits any non-waivable rights you have under applicable Indian consumer law.

How to request a refund

Email billing@margiai.comfrom your registered address with your account details and the charge in question. We aim to respond within 5–7 business days.

How approved refunds are paid

Approved refunds are processed to your original payment method. Once we initiate a refund it typically reaches you within 5–7 business days, depending on your bank or card provider.

Changes

We may update this policy; the current version always lives on this page with its last-updated date.

Contact

Billing questions? Email billing@margiai.com or see our Contact page.